Sunday, October 12, 2003


Cingular Wireless said Sept. 30 that it would let me out of my contract, but the letter I insisted on, the one explaining what I had to do, has not yet come. So I call the company and, despite the rage I’ve been in over its incompetence and lame service, ask in an even tone when I might be expecting my instructions.

Elite customer service representative Camille expresses gentle confusion as to where that letter could be. So she asks me to confirm if my address is (as closely as I can remember) in Riviera Beach, Fla.


Cambridge, Mass.

But thanks for the reminder as to why I’m moving on.

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