There are a million Comcast horror stories out there, and now I have one.
The installer showed up at least 15 minutes after the 9 to 11 a.m. window set by the company; wasn’t aware he was to hook up to an Apple Extreme Base Station wireless router — despite my specific orders when ordering broadband Internet access — and couldn’t accomplish it; left to go to another appointment; and never — despite collecting my cell phone number to do so — got back to me to tell me he was returning.
Ultimately the company told me it refuses to connect any wireless router but its own Gateway devices (never mentioned to me when I called for the appointment or by the installer himself) and that it understood I’d called to reschedule my appointment (I’d actually called twice just to find out where the hell the installer was — once when he was late showing up, the second time when he failed to return).
The only reason I’m going with Comcast is that I may eventually want to get basic cable television for city government meetings. Otherwise I would have gotten broadband through my local Internet service provider, Cyber Access Internet Communications.
Considering stories about Comcast I’ve heard just from the people I was with Saturday, never mind the entire continental United States, why does the company hold the monopoly in Cambridge? How do we get rid of them?
And has anyone, anywhere ever had a pleasant experience with their local cable provider? Perhaps it’s better to stick with the devil we know.